Refund policy
If for any reason you are not satisfied with your purchase, goods can be returned for free within 60 days from the date of receipt of the order.
Please note we accept returns of new and unused items only. If the item has already been used, we cannot accept the return.
Please note also that, in case you received an item as part of the Gift With Purchase promotion, it is necessary to return the above-mentioned product together with the goods you decide to return for a refund.
Upon receipt of the order, you will still have to wait 24 hours to allow the update of the delivery to take place within your personal account. Once the update has taken place, the possibility to proceed with the return request will be enabled.
To return goods, please access the portal https://alessi.returns.international/ and enter your order information. If you placed your order without registering, please continue with the lite version of the return form. You will be able to enter your data and get the UPS free return label.
If you need further assistance, remember you can always contact our Customer Service at: helpus@alessi.com.
After 60 days from receipt of the goods, we will no longer be able to process your return request.
If you have opened a charegeback or dispute on PayPal or other payment systems, we will not be able to fulfill your refund or replacement request.
RETURN REQUEST METHOD
If you want to make a return, follow these simple steps:
1. After 24 hours from receipt of the order, access the "Request Return" section. Select the order containing the items you wish to return or replace, specifying the reason and the request. We remind you that only products that are received damaged, defective or incorrect can be replaced: replacements are not accepted for product size changes.
2. Look at your mailbox, you will receive a confirmation email containing all the return instructions, the label to be affixed on the box and the courier's contacts to return the package
3. Insert the products in the original packaging: the products must be returned in the same condition in which you received them, that is, in perfect condition, complete with all their elements, unused, with the original packaging and any attached manuals , labels and tags still attached to the product. The returned items will be checked by our warehouse to verify that they have been returned intact and we will charge you for any decrease in the value of the goods, refunding you only the residual value of the Product.
4. Keep the receipt of the shipment
5. When the goods will return to our warehouse, we will proceed with the refund with the same payment method used for the purchase (within 14 days from the receipt of the return)
For each order just one free return is allowed. If you need to return several items, please make sure to forward only one return request. Further requests will not be free.
The UPS label doesn't work if you go to a UPS store, so please schedule the picking up with UPS. For any further info you can contact UPS to: 1-800-742-5877.
Items that are excluded from free returns: PSJS XXL, MMI08 XXL.
RETURN FOR DAMAGED, DEFECTIVE OR WRONG ITEMS
If you have received a damaged, non-compliant, defective or incorrect product, you can request the replacement of the item within 14 days from the order reception.
To request a replacement or a refund, follow the instructions indicated in the previous paragraph - "Return Request" - indicating as specific reason "Damaged, non-compliant or incorrect delivery" and attaching one or more images of the item in question, in which the defect is clearly visible.
In the event that the non-conformity of the product is ascertained, we will replace it.
After 14 days from receipt of the goods, we will no longer be able to process your refund/replacement request for damaged items.
The refund usually takes place in 3/5 working days. If you have not received your refund after this time, we ask you to send us an email at helpus@alessi.com or contact us in Live Chat.
